Hand wash or machine wash in front loading machine only, on delicate or hand wash cycle, cold water only, using a half cap of baby shampoo. Tumble dry on Low for 20 minutes, remove from dryer and lay flat to finish drying.
To refresh tumble dry on low for 5 to 10 minutes.
Please contact firstname.lastname@example.org with questions on any HANIA New York piece.
We believe that no Hand Knit piece from HANIA New York should ever end up in a landfill or the back of your closet, and that it is our responsibly to help them last a lifetime. That starts with impeccable craftsmanship and continues with our commitment to make any repairs during the lifetime of your garment. Items with small snags, moth holes, etc. can be sent back to our studio anytime to be repaired free of charge. Larger modifications or repairs may incur a charge depending on yarn and labor involved.
Contact email@example.com more information.
HANIA New York ships via UPS Ground. Shipping is complimentary for full price pieces.
All pieces are made to order and may be returned for STORE CREDIT ONLY.
We cannot cancel an order for a refund after it is placed and in production. Items generally go into production within 48 hours of being ordered.
If for any reason an item does not work out for you within 7 days of being received, your purchase may be returned if unworn and in as new condition for STORE CREDIT ONLY. Please email firstname.lastname@example.org to arrange your return.
STORE CREDIT EXPIRES AFTER ONE YEAR.
If you received a damaged or defective item, please email email@example.com as soon as possible with your order number and a photo of the garment.
Send all returns to:
HANIA New York
16 West 56th Street, Floor 4
New York, NY 10019 USA
Please be sure to include
Your shipping address
Your email address
Please note that HANIA New York cannot be responsible for packages shipped to us.